Altizen Privacy Policy

Last update 01-November-2016

Ideal Workspace Pte. Ltd. (“IWS,” “we” or “us”) is committed to protecting your privacy. This Privacy Policy explains how information about you or associated with you is collected, used and disclosed by IWS, which owns and operates Altizen. This Privacy Policy applies to our smart workstation, named Altizen (“Product”), our websites (including www.altizen.com) (individually a “Site” and collectively “Sites”), the Altizen software (“Software”) and Altizen mobile application (the “App”). The Products, Sites, Software and Apps are collectively referred to in this Policy as the “Altizen Service,” and by proceeding to use the Altizen Service you consent that we may process the data that we collect from you in accordance with this Privacy Policy.

This policy may change over time, but any future changes will not affect data that was collected under a previous version of this policy. If any modifications substantially change your rights, we will send an email summarizing the changes to the address associated with your Altizen account and provide notice on the Site.

When You Activate the App

If you would like to, you may download and activate the App to enhance your user experience of the Product. Once you download the App, you may choose to enter information about yourself, such as height, weight and gender. We use this information to personalize your fitness stats for example, calories burned. Should you decide to use the App, your data (including any data transmitted from the Product and recorded in the App) will be transmitted to third party servers used by IWS.

When You Create an Altizen Account

If you want to access data collected by your Product, you must create an Altizen account. When you create an Altizen account, we ask for some personal information, such as your email address. Your email address will be your Altizen account user name, which you will use to log-into your account. We do not display your email address to other users. Instead, others will see the name or nickname you enter in your profile settings.

You can also create your Altizen account using a different credential such as a Facebook or Twitter account. We will ask permission to access basic information from that account, such as your name, profile picture, and friend list. You can stop sharing that information with us at any time by removing IWS’s access to that account.

When You Add Information to Your Account

You can customize your Altizen experience by adding other types of information to your account, such as entering a personalizing your profile with photos. Whenever you add this type of data, we collect it and store it in your Altizen account.

When You Visit Our Sites

IWS collects industry standard data from everyone who visits our Sites, even if you don’t have a Altizen account. This includes log data that automatically records information about your visit, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the Site. We use this type of information to provide you with an experience that’s relevant to your location based on the IP address, to prevent Site misuse, and to ensure the Site is working properly. We also collect data from cookies.

When You Sync Your App

When you sync your App and the Altizen workstation, data recorded in the workstation about your activity is transferred to the App and then to our servers. This data is stored and used to provide the Altizen Service and is associated with your account. Each time a sync occurs, we log data about the transmission. Some examples of the log data are the sync time and date, or the IP address used when syncing.

When You Make Purchases From Our Store

We do not view or store your credit card information. This is handled by our third-party payment processor. We store your shipping address so we can process your order through our fulfillment partner. If you are logged into your Altizen account when you purchase something on our Site, we associate that order with your Altizen account.

When You Contact Us For Help

Whenever you contact us for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the Altizen Service. If you contact us when you are already logged in to your account, the web form automatically pre-fills this information, so you don’t have to type it manually. You can also contact Altizen on public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.

Information From Other Sources

We do not collect any information about you from other sources outside of your interaction with the Altizen Service.

How We Use Your Data

We use your data to provide you with the best experience possible, and to improve and protect the Altizen Service. Here are some examples:

  • Height, weight, gender and age are used to estimate the number of calories you burn.
  • Contact information is used to send you notifications, and to inform you about new features or products we think you would be interested in. You can choose to opt-out from receiving future marketing emails.
  • Data and logs are used in research to understand and improve the Altizen Product and Altizen Service; to troubleshoot the Altizen Service; to detect and protect against error, fraud or other criminal activity; and to enforce the Altizen Terms of Service.
  • De-identified data that does not identify you may be used to inform the health community about trends; for marketing and promotional use; or for sale to interested audiences.

What Data May be Shared With Third Parties?

First and foremost: We don’t sell any data that could identify you. We only share data about you when it is necessary to provide the Altizen Service, when the data is de-identified and aggregated, or when you direct us to share it.

Data That Could Identify You

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:

  • With companies that are contractually engaged in providing us with services, such as order fulfillment, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
  • If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service or Terms of Sale, to protect the security or integrity of the Altizen Service, and/or to protect the rights, property, or safety of IWS, its employees, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
  • We may disclose or transfer your PII in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company will receive your PII and the promises in this Privacy Policy will apply to your data as transferred to the new entity.

Data That Does Not Identify You (De-identified Data)

IWS may share or sell aggregated, de-identified data that does not identify you, with partners and the public in a variety of ways such as how often the App is used by the users. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.

Data that You Direct Us to Share

You can direct us to share data with other parties. For example, you might send status updates to your Facebook or Twitter account; or direct us to share data with your employer as part of a wellness program. Once you direct us to share your data with a third party, that data is governed by the third-party’s privacy policy. You can revoke your consent to share with the third party at any time in your Altizen account settings.

Other Ways You Might Share Your Data

Default Visibility Settings

The privacy settings on new Altizen accounts are set to reveal minimal data about you with the purpose of getting you active and involved with the Altizen Service.

Contests and Giveaways

IWS may offer opportunities to participate in contests, giveaways and other promotions. Any data you submit in connection with these activities will be treated in accordance with this Privacy Policy, unless the rules for those offers note otherwise.

Surveys

IWS may also ask you to participate in surveys (processed by IWS or third parties) that help us understand your use of the Altizen Service. Any PII you provide to Altizen (or supplied by you or IWS to such third-party survey providers) in connection with these surveys will only be used in relation to that survey and as stated in this policy.

How Long We Save Your Data

We store your PII for as long as you maintain a Altizen account.

How To Edit or Modify Data

Data that you provide to Altizen through the Site can be modified from your Altizen account preferences. If you remove data from your Altizen account, it will no longer appear to you. Backups of that data will remain associated with your Altizen account and in our third party servers.

How To Deactivate Your Altizen Account

You can deactivate your Altizen account by contacting [email protected]. When you do, data that can identify you will be removed from the Altizen Service, including but not limited to your email, name, photo(s), friends list and links to sites such as Facebook and Twitter. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. We may continue to use your de-identified data after you deactivate your account.

Altizen’s Policies For Children

Altizen is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using Altizen, please contact us at [email protected]

Can I Opt-out Of Receiving Altizen Emails?

Of course! You can opt-out of receiving emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Altizen email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your use of the Altizen Service.

How Do You Keep My Data Safe?

We use a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact [email protected].

How Do You Handle My Data?

We use Amazon Web Services, a top tier, third party data hosting provider, to host the Altizen Services and store your data on servers located worldwide

By entering personal information into the Altizen Services, you consent to that personal information being hosted on servers located in various reputable jurisdictions. While your personal information will be stored on servers run by third-parties it will remain within our effective control at all times. The data hosting provider’s role is limited to providing a hosting and storage service to IWS, and we’ve taken steps to ensure that the data hosting providers does not have access to, and use the necessary level of protection for, your personal information. They do not control, and are not permitted to access or use your personal information, except for the limited purpose of storing the information.

If you do not want your personal information to be transferred to a server located in other jurisdictions, you should not provide IWS with your personal information or use the Altizen Service.

Cookie Policy

Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Altizen Service you’ve visited so we can figure out which promotions you may like to see or to alert you to software compatibility issues.

Web beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. We, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.

Social media tools, like widgets and plug-ins, are used so you can share information from Altizen on other sites such Facebook and Twitter. These interactive mini-programs collect your IP address, record the pages you visit on our Sites, and set cookies that will enable the widget to function properly. Your interactions with these widgets are governed by the privacy policy of the company providing them, not by Altizen’s Privacy Policy. We also use the Facebook and Twitter pixel tags to help us understand how effective our marketing is on those sites.

Do You Honor “Do Not Track” Signals?

We do not respond to or honour “Do Not Track” requests at this time.

Contact Us

You can email us with any questions or comments at [email protected]

Privacy Officer

Ideal Workspace Pte Ltd
People’s Park Centre

101 Upper Cross Street # 05-16

Singapore 058357

 

Terms Of Service

Date of Last Update: 01-November-2016

IWS designs products which aims to enhance your health and improve your productivity at work. These Terms of Service (“Terms”) govern your use of Altizen, our smart workdesk, our websites, including www.altizen.com, the software embedded in Altizen devices, the Altizen software, the Altizen mobile applications, and other Altizen services (collectively, the “Altizen Service”).

You must accept these Terms to create an Altizen account and to use the Altizen Service. If you do not have an account, you accept these Terms by visiting Altizen at www.altizen.com or using any part of the Altizen Service. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT CREATE AN ACCOUNT, VISIT WWW.ALTIZEN.COM OR USE THE ALTIZEN SERVICE.

These Terms May Change

These Terms will change over time. If we make minor changes to the Terms without materially changing your rights, we will post the modified Terms on www.altizen.com. We will notify you by email, through the Altizen Service, or by presenting you with a new Terms of Service to accept if we make a modification that materially changes your rights. When you use the Altizen Service after a modification is posted, you are telling us that you accept the modified terms.

Read Our Privacy Policy

Any information that IWS collects through your use of the Altizen Service is subject to the Altizen Privacy Policy, which is part of these Terms.

Who Can Use Altizen?

You may use the Altizen Service if you are over 13 years of age and are not barred from receiving services under applicable law. You may connect to the Altizen Service using a device that is manufactured, distributed, or sold by or on behalf of IWS; the Altizen mobile applications; the Altizen Connect software; approved third-party applications; or www.altizen.com (“Authorized Connections”). You may not connect to the Altizen Service with any device that is not manufactured, distributed, or sold by or on behalf of Altizen (such as a counterfeit version of an Altizen Product); otherwise intends to resemble or purports to be a Altizen Product; or any unauthorized application or-third party connection. Any violation or attempted violation of this provision may result in the immediate termination of your ability to access the Altizen Service. If you have questions about whether a product or application qualifies as an Authorized Connection, please contact [email protected]

Creating an Account

Full use of the Altizen Service requires that you create an account by providing us with a valid email address and strong password. You are responsible for all activity that occurs in association with your account. IWS is not liable for any loss or damages caused by your failure to maintain the confidentiality of your account credentials.

We may need to contact you about your use of the Altizen Service. These communications are part of the Altizen Service and you may not opt-out from receiving them. You can manage and opt-out from receiving other communications and keep your email address up-to-date from your account settings.

Necessary Equipment

Full use of the Altizen Service is dependent upon your use of a device with adequate software or a supported mobile device and Internet access. The maintenance and security of this equipment may influence the performance of the Altizen Service and it is your responsibility to ensure the equipment’s functionality.

Posting Your Content On The Altizen Service

You may post photos, comments, and other content (“Your Content”) to the Altizen Service. You retain all rights to Your Content that you post to the Altizen Service. By making Your Content available on or through the Altizen Service you grant to IWS a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, publicly display, publicly perform and distribute Your Content only in connection with operating and providing the Altizen Service.

You are responsible for Your Content. You represent and warrant that you own Your Content or that you have all rights necessary to grant us a license to use Your Content as described in these Terms. You also represent and warrant that Your Content and the use and provision of Your Content on the Altizen Service will not: (a) infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (b) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) be fraudulent, false, misleading or deceptive; (d) be defamatory, obscene, pornographic, vulgar or offensive; (e) promote discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (f) be violent or threatening or promote violence or actions that are threatening to any person or entity; or (g) promote illegal or harmful activities or substances.

You also agree that Your Content will comply with the following guidelines:

    1. Do not post profane or explicit content.
    2. Do not post profile pictures that might be considered inappropriate.
  • Do not post, advertise, or promote products or services commercially.

IWS’ Rights

“Altizen Content” includes any text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Altizen Service to you. Except for Your Content, Altizen Content, the Altizen Service and its underlying technology are protected by copyright, trademark, patent, intellectual property, and other laws of the Singapore and foreign countries. You agree not to remove, change or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Altizen Service.

What You Can Do On The Altizen Service

The Altizen Service is intended for your personal, non-commercial use.

Altizen grants you a limited, non-exclusive, non-transferable, non-sublicensable license to (1) access and view the Altizen Content, (2) access and use the software and mobile applications provided by the Altizen Service, and (3) use the software that is embedded into Altizen products as authorized in these Terms. This license is provided solely for your personal use and enjoyment of the Altizen Service as permitted in these Terms.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Altizen Content, Altizen Service or any portion thereof, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by IWS in relation to Altizen or its licensors, except for the licenses and rights expressly granted in these Terms.

Things You Cannot Do On The Altizen Service

Except to the extent permitted by law, you may not perform, attempt to perform, or encourage or assist others in performing any of the following while accessing or using the Altizen Service: (1) use, display, mirror or frame the Altizen Service or any individual element within the Altizen Service, Altizen’s name, any Altizen trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without IWS’ express written consent; (2) access or tamper with non-public areas of the Altizen Service, IWS computer systems, or the technical delivery systems of Altizen’s providers; (3) test the vulnerability of any Altizen system or breach any security or authentication measures; (4) circumvent any technological measure implemented by IWSor any of Altizen’s providers or any other third party (including another user) to protect the Altizen Service or Altizen Content; (5) access the Altizen Service or Altizen Content through the use of any mechanism other than through the use of an Authorized Connection, Altizen Service or Altizen API; or (6) modify, decompile, disassemble, reverse engineer, tamper with or otherwise attempt to derive the source code of any software that IWS provides to you or any other part of the Altizen Service.

Our Enforcement Rights

We are not obligated to monitor access or use of the Altizen Service, Altizen Content, or Your Content or to review or edit any Altizen Content or Your Content, but we have the right to do so for the purpose of operating the Altizen Service, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We may consult with and disclose unlawful conduct to law enforcement authorities; and pursuant to valid legal process, we may cooperate with law enforcement authorities to prosecute users who violate the law. We reserve the right (but are not required) to remove or disable access to the Altizen Service, any Altizen Content, or Your Content at any time and without notice, and at our sole discretion, if we determine that the Altizen Content, Your Content, or your use of the Altizen Service is objectionable or in violation of these Terms. We have the right to investigate violations of these Terms and any conduct that affects the Altizen Service.

Use The Altizen Service At Your Own Risk

Our goal is to provide helpful and accurate information on the Altizen Service, but we make no endorsement, representation or warranty of any kind about any Altizen Content, information, services or recommendations. The accuracy of the data collected and presented through the Altizen Service is not intended to match that of medical devices or scientific measurement devices.

We are not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive through the Altizen Service. If you rely on any Altizen Content or the Altizen Service, you do so solely at your own risk.

Consult Your Doctor Before Using The Altizen Service

The Altizen Service is not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition (including but not limited to any back, shoulder or other musculoskeletal conditions or issues, or heart conditions) consult your doctor before using the Altizen Service. As the Product includes the use of lights, you may wish to disable this function if you have a photosensitive condition. If you experience a medical emergency, stop using the Altizen Service and consult with a medical professional. We are not responsible for any health problems that may result from training programs, consultations, products, or events you learn about through the Altizen Service. If you engage in any fitness program you receive or learn about through the Altizen Service you agree that you do so at your own risk and are voluntarily participating in these activities.

Excessive standing may lead to the following issues: varicose veins, joint compression, muscle fatigue, coronary heart disease, foot problems.

Use Common Sense

Use of the Altizen Service should not replace your good judgment and common sense. Please read and comply with all safety notices that accompany your Altizen product or service, including those located on our Why Stand  page.

Copyright Policy

IWS respects copyright law and expects Altizen users to do the same. It is IWS’ policy to terminate in appropriate circumstances account holders who repeatedly infringe the rights of copyright holders.

Additional Policies Apply To Product Orders

Altizen’s Terms of Sale and Return Policy and Warranty apply to purchases made through the Altizen store at www. altizen.com. All orders placed are subject to IWS’ acceptance. We may accept, decline, or place limits on your order for any reason.

Feedback And Submissions Policy

If you submit comments, ideas, or feedback to us, you agree that we can use them without any restriction or compensation to you. We do not waive any rights to use similar or related ideas or feedback previously known to us, developed by Altizen, or obtained from sources other than you.

Contests And Giveaways

Additional terms and conditions may apply to contests, giveaways and other promotions sponsored by Altizen and its partners. It is your responsibility to carefully review those terms and conditions.

You Agree to Receive Alerts And Notifications

As part of your use of the Altizen Service, you may receive notifications, text messages, alerts, or emails. You agree to the receipt of these communications. You can control receipt of non-service related communications from your account settings. You are responsible for any messaging or data fees you may be charged by your wireless carrier.

We Are Not Responsible For Third-Party Links On The Altizen Service

The Altizen Service contains links to third-party websites, apps, services and resources (collectively “Third-Party Services”) that are not under our control. We provide these links only as a convenience and are not responsible for the content, products or services that are available from Third-Party Services. You acknowledge sole responsibility and assume all risk arising from your use of any Third-Party Services.

IWS Does Not Control Third-Party Services That You Link With Your Altizen Account

The Altizen Service may provide the opportunity for you to link your Altizen account, Altizen data, or the Altizen Service with Third-Party Services. Although we offer this opportunity, you acknowledge that any Third-Party Services that you use in connection with the Altizen Service are not part of the Altizen Service. You acknowledge that these Terms and the Altizen Privacy Policy do not apply to any Third-Party Services. You are responsible for reading and understanding the terms and conditions and privacy policy that applies to your use of any Third-Party Services.

Changes To The Altizen Service

IWS may change or discontinue, temporarily or permanently, any feature or component of the Altizen Service at any time without notice. Altizen is not liable to you or to any third party for any modification, suspension or discontinuance of any feature or component of the Altizen Service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by Altizen products without prior notice to you.

Termination

If you violate these Terms, we reserve the right to deactivate your account or terminate these Terms, at our sole discretion, at any time and without notice or liability to you. Upon any such termination, we may delete Your Content and other information related to your account. You may cancel your account at any time by contacting customer support. Upon any termination, discontinuation or cancellation of the Altizen Service or your account, the following provisions of these Terms will survive: Posting Your Content On The Altizen Service; IWS’ Rights; Our Enforcement Rights; Consult Your Doctor Before Using The Altizen Service; Termination; Disclaimers; Indemnity; Limitation of Liability; Dispute Resolution; and General Terms.

Disclaimers

THE ALTIZEN SERVICE AND ALTIZEN CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Altizen Service or Altizen Content will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of the Altizen Service or any Altizen Content. You acknowledge and agree that if you rely on any Altizen Content or the Altizen Service, you do so solely at your own risk.

Indemnity

You will indemnify and hold harmless IWS and its officers, directors, employees and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable attorneys’ fees arising out of or in any way connected with (i) your access to or use of the Altizen Service, (ii) Your Content, or (iii) your breach of any warranties made by you hereunder or your violation of any other provision of these Terms. We reserve the right to assume control of the defense of any third-party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Limitation Of Liability

NEITHER IWS, ITS SUPPLIERS OR LICENSORS, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE ALTIZEN SERVICE WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE ALTIZEN SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT IWS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IN NO EVENT WILL IWS’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE ALTIZEN SERVICE EXCEED THE AMOUNTS YOU HAVE PAID TO IWS FOR USE OF THE ALTIZEN SERVICE OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO IWS, AS APPLICABLE.

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN IWS AND YOU.

Dispute Resolution

You agree that any dispute between you and IWS arising out of or relating to these Terms of Service, the Altizen Service, or any other IWS and/or Altizen products or services (collectively, “Disputes”) will be governed by the arbitration procedure outlined below.

Governing Law: The Terms of Service and the resolution of any Disputes shall be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflict of laws principles.

Informal Dispute Resolution: We want to address your concerns without needing a formal legal case. Before filing a claim against IWS, you agree to try to resolve the Dispute informally by contacting [email protected]. We’ll try to resolve the Dispute informally by contacting you through email. If a dispute is not resolved within 15 days after submission, you or IWS may bring a formal proceeding.

We Both Agree To Arbitrate: You and IWS agree to resolve any Disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below.

Opt-out of Agreement to Arbitrate: You can decline this agreement to arbitrate by contacting [email protected] within 30 days of first accepting these Terms of Service and stating that you (include your first and last name) decline this arbitration agreement.

Arbitration Procedures: Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator (appointed by IWS). The language of the arbitration shall be English

Exceptions to Agreement to Arbitrate: Either you or IWS may assert claims, if they qualify, in small claims court in Singapore. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Altizen products or Altizen Service, or infringement of intellectual property rights (for example, trademark, trade secret, copyright or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.

No Class Actions: You may only resolve Disputes with IWS on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed under our agreement.

Judicial Forum for Disputes: In the event that the agreement to arbitrate is found not to apply to you or your claim, you and IWS agree that any judicial proceeding (other than small claims actions) will be brought in courts of Singapore. Both you and IWS consent to venue and personal jurisdiction there.

Limitation on Claims: Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Altizen products or Altizen Service must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be barred forever.

General Terms

Except as otherwise stated herein, these Terms constitute the entire and exclusive understanding and agreement between IWS and you regarding the Altizen Service, and these Terms supersede and replace any and all prior oral or written understandings or agreements between IWS and you regarding the Altizen Service and Altizen Content. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

You may not assign or transfer these Terms, by operation of law or otherwise, without IWS’ prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. IWS may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Any notices or other communications provided by IWS under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Altizen Service. For notices made by e-mail, the date of receipt on the message will be deemed the date on which such notice is transmitted.

IWS’ failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of IWS. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Additional Terms May Apply

Additional terms may apply to certain products or services. In the event that there is a conflict between these Terms and any additional terms, the additional terms will control.

Contact Us

Please contact us if you have any questions about these Terms.

People’s Park Centre

101 Upper Cross Street # 05-16

Singapore 058357

[email protected]

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