Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact Altizen customer service by email at [email protected] or call +65 6871 8885, Monday – Friday 9am to 6pm.

Please note that we might request for photos or videos as a proof.

Defective products

For products which are defective on arrival, please refer to our Warranty Policy.

Contact Us

If you have any questions on how to return your item to us, contact us by email at [email protected] or call +65 6871 8885, Monday – Friday 9am to 6pm.